Frequently Asked Questions
Guidance for your perfect Casalay experience
Getting here from Metro Manila
How do you get a private water taxi from Metro Manila?
Take a private vehicle to Berberabe Port in Batangas. You may park your vehicle at the port for a fee. Travel time is around 2 hours.
From Berberabe port, you can take a private water taxi directly to the resort. Travel time is 30 minutes.
The water taxi has a capacity of 12 persons and must be pre-arranged. We can help book this service for you.
What’s the easiest way to get to Puerto Galera?
It depends on your budget and preferences, but we recommend the quickest and most direct option which is to take a private vehicle from Berberabe Port in Batangas and board a pre-arranged private water taxi to Casalay (this takes about 30 minutes).
We can arrange this for you, kindly contact us at welcome@casalay.ph.
How do you get to Casalay from Metro Manila by public ferry?
Take a private vehicle or bus from Cubao or Pasay to Batangas Port. You may park your vehicle at the port for a fee. Travel time is 2-3 hours.
From Batangas Port, take a ferry or fastcraft to Balatero Port in Puerto Galera. Travel time is 1-1.5 hours.
Upon arrival at Balatero Port, take a tricycle or van service to Muelle Port . Travel time is 10 minutes. Our resort boat will pick you up from Muelle Port. Travel time is 10 minutes.
Can you arrange a private water taxi?
Yes. We can help pre-arrange a private water taxi from Berberabe Port in Batangas directly to Casalay. The boat takes about 30 minutes, has a 12-person capacity, and must be booked in advance.
Kindly contact us at welcome@casalay.ph.
Policies & Payments
What are check-in and check-out times?
Check in is 2:00 PM. Check out is 12:00 NN. Early check in or late check out may be available for PHP 500 per hour. Request in advance.
What payment methods do you accept?
Philippine bank transfers, GCash, Maya online payment, PayPal, and major credit cards.
Pets
Are pets allowed, and are there any requirements?
Yes, we allow pets!
Please be mindful that Batangas Port requires a vet health certificate and updated vaccination records including anti rabies. The permit is free. Arrive about 1 hour early.
Can my pet join boat transfers?
Yes, pets can ride on both private water taxis and public ferries as long as you follow port requirements.
Keep your pet leashed or crated during the trip, and confirm with your chosen ferry operator in advance if they have specific rules.Â
Location & Diving Proximity
Where exactly is Casalay located?
Sitio Dalaruan, Barangay Sabang, Puerto Galera. A quiet, secluded bay away from White Beach and the main Sabang strip.
Casalay is a secluded beachfront resort, this means that you must arrive here by boat.
What’s the best time to visit in 2025?
The best conditions for both weather and dive usually run from November-May. This period consists of calmer seas and better visibility.
How close are the dive sites?
Casalay is a short distance away from 30 plus dive sites. All dive sites are within a 15 minute boat ride.Â
Other FAQs
What are the corkage fees for bringing outside food and beverages?
For guests who wish to bring outside food and beverages, a corkage fee applies as follows:
*PHP 500/ USD 10 per food item
*PHP 750/ USD 15 per bottle of non-alcoholic beverage
*PHP 1500/ USD 25 per bottle of alcoholic beverage
Do You Offer Any Benefits for Booking Directly?
Booking directly with Casalay gives you our best rates and exclusive perks not available through third parties.
For New Guests:
- 2-hour early check-in (subject to availability)
- Price match guarantee
Flexible rebooking options
For Return Guests:
- 10% off your stay
- Free laundry (5 kg per villa, valid for 3-night stays)
- Free 1-hour massage & 50% off a companion massage (valid for 4-night stays)
Direct bookings also ensure personalized support, priority for special requests, and faster assistance if plans change.